The first hotel group to offer its customers a free reservation app for smartphones, Louvre Hotels Group continues its efforts to answer its client's needs for efficient, on-the-go services by launching "easy Check-In/Out".
Louvre Hotels Group, a leading player in the budget hotels sector, is revolutionizing the guest experience with its new online Check-in Check-out service. This innovative offering, exclusively available to direct customers of its Première Classe and Campanile brands, aims to provide convenience, time-saving, and priority service throughout the stay.
STREAMLINING THE ARRIVAL - EASY CHECK-IN
With the online reservation process, guests are now given the option of a direct pre-check-in. Upon completion, they receive a unique code enabling them to collect their room key hassle-free. By accessing priority check-in desks or dedicated terminals, guests can bypass the queues and head straight to their rooms, saving valuable time.
EFFORTLESS DEPARTURE - EASY CHECK-OUT
To further enhance convenience, the day before departure, guests receive an email prompting them to complete a pre-check-out online. This allows them to settle the entire stay's payment securely via their computer, smartphone, or tablet. By utilizing this service, guests can effortlessly leave their rooms without the need to visit the reception desk.
PARTNERSHIP WITH ARIANE SYSTEMS
Louvre Hotels Group has collaborated with Ariane Systems, a renowned technology company, to develop this cutting-edge service. By combining their expertise, the two entities aim to challenge the hotel market and continuously offer innovative solutions that align with the unique positioning of each brand within the group.
Louvre Hotels Group has consistently embraced technological advancements to meet the evolving needs of its customers. Since the introduction of the "Nouvelle Génération" concept in 2008, Campanile has been recognized for its modern and premium services. Similarly, the Première Classe brand focuses on delivering "smart use" experiences that cater to guests' essential needs.
Nathalie Duneau, Marketing Director at Louvre Hotels Group, emphasized the company's commitment to digital investments and its alignment with customer preferences. She stated, "Our priority lies in leveraging the digital domain, both in terms of financial investments and strategic resources. This new service aligns with our vision, anticipating and adapting to our clients' changing consumption patterns."
* the service is exclusively reserved for individual bookings made on the websites campanile.com or premiere-classe.com, or by telephone (via central reservation or at a hotel directly). To begin with the service will be launched in 23 locations in France, and should then spread out across the whole hotel network.
Louvre Hotels Group's pioneering online Check-in Check-out service is transforming the way guests experience their stays at Première Classe and Campanile hotels. With time-saving pre-check-in options and seamless pre-check-out processes, guests can enjoy hassle-free arrivals and departures. This service exemplifies the group's dedication to innovation and delivering exceptional experiences to its valued customers.