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Meet our experts

Data privacy

We Care About Your Privacy


What we need

Ariane Systems will be what’s known as the ‘Processor’ of the personal data you provide to us. We only collect basic personal data that is required by the hotel, local legislation or the automatic check-in/out process.


Why we need it

We need to know your basic personal data in order to complete your check-in or check-out at the hotel where you have an eligible reservation. This is limited to what is required by local law and by the hotel where you have the reservation. We will only collect the general personal data from you that we need to provide and oversee your check-in and check-out.


What we do with it

All the personal data we collect is processed automatically. This data is also shared with the hotel property management system, payment and other connected systems exclusively for the purpose of completing your automatic check-in / check-out.

This information is located on servers within the European Union for hotels located in Europe, Middle East & Africa; in the USA for hotels located in North America. For other regions, please inquire. No 3rd parties, except for the hotel where you are staying, have access to your personal data unless the law allows them to do so.

We have a prescriptive data privacy regimes in place to oversee the effective and secure processing of your personal data types.


how long we keep it

We will keep your data for a very limited amount of time. Just enough for us and our Client to perform the services we offer. Once completed, we commit to anonymize your data (we will keep the reservation details but will delete your personal data).

Personal data related to reservation, payment and other connected systems is anonymized within 48 hours after your departure date in our systems and tools with the exception of our technical log files
All personal data will be fully deleted 90 days after your departure date


what are your rights?

If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer ( who will investigate the matter.

To help us find all the data that is related to you - your request must include name of hotel, your name, arrival and departure date and the corresponding reservation number. We will only share this data via e-mail to the address used for the hotel reservation. This is to ensure that we do not disclose data to anyone else but you.


Version 1.0 – published May 25th 2018


End-User Service Agreement (EUSA)

This End-User Service Agreement and Data Privacy (the “EUSA”) is entered between Ariane Systems Group and all of its affiliates (hereinafter referred as Ariane or “us”, “our” or “we”) and the user (hereinafter referred as “User”, “Guest”, “your” or “You”). It details and governs your access and use of both our online and onsite applications, tools and platforms (the “Services”). These terms apply to you as a user of the Services.

An organization or another third party that we refer to in these User Terms as “Client” has invited you to use the Services. The Services are offered to you conditioned to your acceptance without modification of the terms, conditions, and notices contained herein. By accessing and using the Services, you agree to be bound to all such terms, conditions, and notices.

Please read this EUSA carefully. The Service may have other posted notices or codes of conduct. All such notices and codes of conduct are incorporated by reference into this EUSA. By subscribing to and/or using any of the Services, you agree to be bound by this EUSA, including any modifications made to it from time to time. If you do not agree to the terms and conditions in this EUSA, do not subscribe to or use the Services.

In the event of your actual, threatened or suspected breach of any term or condition outlined in this EUSA, we may suspend or terminate your access to the Service, or suspend your access to and use of the Services, without penalty or liability to you, until such breach is cured to our satisfaction.

The client has separately agreed to our terms & conditions and did enter into a written agreement with us (in either case, the “Agreement”) that permitted the client to offer the Services so that you could use them as an “Authorized User”. The Agreement contains our commitment to deliver the Services to Client who may then invite Authorized Users to use the Services.


License and access

To the extent prohibited by applicable law, the Services are not intended for and should not be used by anyone under the age of eighteen. You represent that you are over the legal age and are the intended recipient of the Client’s invitation to the Services. You may not access or use the Services for any purpose if either of the representations in the preceding sentence is not true. Without limiting the foregoing, you must be of legal working age.

You represent and warrant that you possess the legal right and ability to enter into this EUSA and to use the Services by all terms and conditions herein. You agree to be financially responsible for all use of the Services. You agree not to assign, transfer or sublicense your rights according to this EUSA.

You shall be completely responsible for any charges, fees, duties, taxes, and assessments arising out of the use of the Services.

The Services are for your personal, non-commercial use only. You agree not to modify, copy, alter, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Services without our prior written permission.

You agree not to use any robot, spider, another automatic device, or manual process to monitor or copy the Service or the content contained thereon or for any other unauthorized purpose without our prior written permission.

You agree not to use any device, software or routine to interfere with or attempt to interfere with the proper working of the Services. You agree not to take any action that imposes an unreasonable or disproportionately large load on our infrastructure.

We reserve the right to investigate any illegal and/or unauthorized use of the Services, including, but not limited to, unauthorized framing of the Services or unauthorized use of any robot, spider or other automated devices, and to take appropriate legal action, including, without limitation, civil, criminal and injunctive redress.


Copyright, Trademarks, Intellectual Property rights and Restrictions of use

All copyright, database rights, and other intellectual property rights in the Services and all material published on it are owned by or are licensed to, Ariane Systems Group. All such rights are expressly reserved.

All names, domain names, uniform resource locators, copyrights, trademarks, trade names, logos, and service marks (the "Marks") displayed on our platform are Ariane’s property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third parties that may own the Marks.



Information maintained in electronic form that is collected by Ariane is stored on systems protected by industry-standard security measures. These security measures are intended to protect these systems from unauthorized access. No security system is impenetrable and these systems could become accessible in the event of a security breach. We have controls in place that are designed to detect potential data breaches, contain and minimize the loss of data, and conduct forensic investigations of a breach.

Our staff is required to take reasonable measures to ensure that unauthorized persons cannot view or access your Personal Information. Employees who violate our privacy policies are subject to disciplinary action, up to and including termination of employment.

We cannot enforce or control the security of the computers, electronic devices, or electronic communication method(s) you may use to send e-mails and submit information to us. You are responsible for the security of the computers, electronic devices, and electronic communication methods you use to communicate with us. We are not responsible for the disclosure or interception of information you send us before we receive it.

As a standard security practice, we take reasonable steps which are generally recognized in the industry to ensure that the communication methods used to support our Services do not permit connections or communication by methods that have known security weaknesses or vulnerabilities. As such, if you experience trouble using our Services, it may be an indication that you need to upgrade your software to a newer version that supports more secure communication methods.


Limitation of liability and disclaimer of warranties

The information, software or products contained in the Services may include inaccuracies or typographical errors.

The services are provided "as is" and "as available" without representation or warranty of any kind. We and our affiliates, parents, subsidiaries and agents (collectively, the "representatives") disclaim any and all representations and warranties, whether oral or written, express or implied, or statutory, including (without limitation) any warranty as to merchantability, fitness for a particular purpose or use, title, or non-infringement. The representatives do not warrant that the services will meet your requirements nor do they give any warranty about the results that may be obtained by using the services. You acknowledge that we do not control the transfer of data over communications facilities, including the Internet, and that the services, may be subject communications, delays, and other problems inherent in the use of such communications facilities. We are not responsible for any delays, delivery failures, or other damage resulting from such problems. You expressly acknowledge and agree the services may rely upon third-party software and hardware for certain functions and, except as set forth expressly herein, we make no representation, warranty, promise or guarantee to you that such software or hardware will be error-free, accomplish a specified purpose or perform by any particular standard, level or metric and we will not be liable to you for any failure thereof.

In no event will we be liable to you for any direct, indirect, incidental, consequential, lost profits, punitive, cover, remote, special or exemplary damages (even if we have been advised of the possibility of such damages), arising from or related to this EUSA or the services, including, but not limited to, loss of revenue or anticipated profits or lost business, loss of data or loss of use.

No claim may be asserted by you more than twelve (12) months after the date of the transaction.


Applicable law and contact

Guests using the Services in the US and Canada

By using any of the Service, you agree that the laws of Georgia, USA, without regard to principles of conflict of laws, will govern this EUSA and any dispute of any sort that might arise between you and us.

If needed, please write to us at Ariane Systems North America, 2300 Holcomb Bridge Rd #103-290, Atlanta, GA 30076 USA.

For Guests using the Services in the UE and the Rest of the World (except US&Canada)

By using any of the Service, you agree that the laws of France, without regard to principles of conflict of laws, will govern this EUSA and any dispute of any sort that might arise between you and us.

If needed, please write to us at Ariane Systems Group, 23 rue Baudin, 93310 Le Pré Saint Gervais, France.


Changes to this EUSA and Data Privacy Policy

We reserve the right to revise this agreement at any time without notice. When this agreement is revised materially, notice will be posted on Ariane’s website that we control along with the revised Policy.

Version 1.0 - published May 25th, 2018