Meet our experts
Meet our experts

Bring Your Own Device - Lobby Check-in on Mobile

Allow Your Guests to Effortlessly Check-In Using Their Own Devices

BYOD lets your guest check in from the lobby using their own mobile


Bring Your Own Device is part of our mobile check-in solution. The real-time process allows guests to pick up their room key immediately after completing the check-in using their own mobile device.

This is a convenient supplement to kiosks and manual processes. It provides guests with a choice matching their level of comfort.



100% contactless

BYOD is an efficient way of providing guests with a contactless check-in using their personal devices, such as smartphones and tablets. Safe, Simple, and Secure!




Mobile check-in speeds up the process, serving as a swift supplement to both kiosk check-in and the front desk. Real-time room assignment ensures efficiency and key pickup takes 20 seconds or less!




Lobby Check-In on Mobile frees your staff to focus on safety procedures and providing good guest service. By taking full advantage of a digital check-in process, your staff can relax on less stressful tasks!


Informing your guests


Inform your arriving guests about Lobby Check-In on Mobile as an alternative to a regular check-in

Guests can then access the check-in page using the personal mobile devices. They simply need to scan the QR Code displayed in the reception area or on the kiosk.


How does BYOD works


To retrieve the correct reservation, your guests will need a name and reservation number. This will allow them to start the check-in process.

Mobile check-in includes the same steps as a regular check-in. This can include completion of the registration card, declaring additional guests, adding options like breakfast and parking, and securing payment or pre-authorization.

mobile check-in byod page

Alternative guest journeys

Lobby Check-In on Mobile offers extreme flexibility, allowing you to configure it in a number of different ways. This includes manual creation of keys, support for pin codes, and queuing if a clean room wasn't available at the time of check-in.


Keycard pickup

The BYOD check-in will display a QR Code at the end of the process. This QR code can be scanned on one of our kiosks to create a key and get immediate access to the hotel room.

This guest journey only requires the guest to place the phone in front of a QR Code reader and pick up the room keys. This typically takes 20 seconds from start to finish!


Room availability 

If no room is available at the time of check-in, the check-in request will be "queued up" with the highest priority. Once a room becomes available, an email or text message will be sent to the guest with the QR code for key pickup.

Queueing and email/SMS notification means the guest won't have to wait in the lobby. They can explore the destination while waiting for the Room is Ready notification.


Manual key pickup

Lobby Check-In on Mobile works well even without kiosks. Guests can show the Room is Ready notification to the receptionist and get a pre-encoded key.

Safe, Simple, and Efficient!



Hotels with pin-code door locks can also use Lobby Check-In on Mobile. The Room is Ready notification sent when the room is ready will include the room number and an easy-to-use pin-code.

Guests can skip the line and enjoy a stress-free arrival!

Book a demo

Lobby check-in on mobile demo

Try our online check-in demo to discover a typical guest user journey yourself. Your guests will be able to experience an intuitive and seamless process while avoiding queuing at the front desk.
Enter any reservation number and name to use the demo.
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