The Ariane Team is very proud to announce the deployment of our 3rd hotel in collaboration with Merlin Entertainments! We want to wish Chessington World of Adventures a warm welcome to the family of hotels assisted with self-service technology.
Chessington World of Adventures Resort now offers a theme park with over 40 rides and attractions, a Zoo, and a SEA LIFE center with over 1000 animals. In 2014 they opened the Azteca Hotel, a fully themed Resort hotel located in a park with 150 amazing rooms.
The main goal of the project was to improve the arrival experience by reducing the waiting time at the reception allowing guests to enjoy the theme park as soon as possible after arrival. The decision was to offer a fully digitalized guest arrival experience optimized to the needs of the hotel. The solution was to invite all arriving guests to an online pre-check and pick up their keys on arrival using one of three customized indoor self-check-in kiosks in the lobby. The solution is integrated with Oracle Opera PMS connected to Adyen payment using OPI and Assa Abloy door locks to ensure a frictionless arrival with no need for manual staff intervention.
This solution makes guest check-in simple, efficient and minimizes the time waiting to check-in and get access to the hotel room. Guests are notified by SMS or email once their room is ready – no need to remain in the lobby – better to enjoy the beautiful park while waiting! The look and feel of the solution, including the hardware, are fully customized to fit with the park's theme. It takes less than 1 minute to complete the check-in after scanning the QR code sent in the notification. This process includes a card-present payment and keycard encoding! After only a few weeks of using the advanced self-check-in solution for kiosk and mobile at the Azteca Resort, the results indicate a complete success! As many as 9 out of 10 guests successfully check-in online before arrival, and 6 out of 10 guests pick up their keycard using one of the lobby kiosks upon arrival.
This allows the reception staff to give an even more personalized guest experience and more time to handle other requests unrelated to check-in or room availability. Guests can now pick up their keys in less than 1 minute and head directly to their rooms – meeting the project's stated goals to minimize waiting time at the reception!