Hotel Self-Service Secrets: 20 Reasons Why It's a Must-Invest (And When It Isn't)
67% of hotel owners plan to invest in self-service in the next 1-2 years, as per a recent Skift report. We obviously agree with their strategy and...
2 min read
Discover how Ariane Systems can help your hotel reduce the average check-in time, increase customer satisfaction & improve your operating income.
🕟 Do you know the average check-in time at your hotel?
On average, a guest check-in takes 8 minutes, resulting in long lines and a stressful environment.
This is a critical element that impacts the ability of your reception team to perform tasks other than administrative management. At Ariane Systems, we aim to help you reduce this time and allow your front desk to focus on welcoming and satisfying your guests. For the past 20 years, we have been working to simplify and automate operations to facilitate your hotel guests. We want to offer you more flexibility and protect against absence or understaffing issues. Relieve them of recurring tasks, which can be automated to gain flexibility.
🗯 "Not all customers want to "see" a receptionist."
Digitalization in the hospitality industry allows for simplified processes and improved guest experience by automating tedious front desk processes. Guests appreciate the convenience, flexibility, and efficiency offered by self-check-in systems, which allow them to quickly and easily access their room without going through the front desk, which can be a huge advantage for busy or tired guests. However, some guests will prefer human interaction and will always want to interact with hotel staff members for questions or problems. Therefore, hotels must offer an option for guests who prefer this traditional approach.
To improve hotel guest satisfaction, it is essential to consider guests' different needs and preferences. Today's guests are increasingly connected and empowered and expect fast, flexible, interacting digital experiences.
🏨 "Luxury is about giving the customer a choice."
Self-check-in systems are more flexible and offer the freedom to check in at any time, 24/7, while avoiding steps that can be perceived as tedious. However, this does not mean some guests do not want to interact with hotel staff. Thus, a combination of self-check-in, online check-in, and human interaction may be the ideal solution to maximize the guest experience. This allows guests to choose the best option for their needs and preferences.
💰Generate revenue!
Ariane's online check-in systems and PMS allow you to collect complete information about your guests' stay before arrival to reduce waiting time. The check-in is then quick, allowing guests more time to exchange with your staff at the reception. This will enable you to use this valuable time to welcome and present additional services that can be sold in your hotel, such as breakfast, parking, upgrade, late check-out, restaurant packages, spas, etc. (if not already a part of your automated check-in service)
🗯 "hybrid the winning solution: Online Check-in, Self-check-in & Traditional Reception."
In the spirit of continuing to offer all of your services 24/7/365, making your arrivals more fluid, and generating revenue, Ariane Systems has been installing indoor or outdoor self-check-in kiosks in more than 3,500 hotels for 25 years. These kiosks complement or help your receptionists during peak periods or during the night. 100% secure, configured with PMS and key systems, and payment partners, allow walk-ins, check-ins, check-outs, and duplicate room keys in case your hotel guest lose them. Ariane's installations are qualitative and unique, intended for all establishments regardless of their categories.
⏰ "What are you waiting for to integrate a similar solution in your hotel?"
Hotels can cater to guests' needs by offering various check-in options and a personalized experience. This can result in increased guest satisfaction and an improved hotel reputation. To optimize the guest experience, it is essential to consider a combination of kiosks, receptionists, and self-check-in systems to meet guests' different expectations and preferences.
Hotels that take this approach can deliver a superior guest experience while remaining competitive in an increasingly demanding market.
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