Make your hotel self-check-in project a success!
The hotel industry has always fascinated me! For nearly a decade, I've been fortunate to engage with clients from diverse backgrounds, all facing...
1 min read
Michel Destaillats : May 25, 2023 6:30:00 PM
Implementing kiosks in hotels or hostels is a subject that often provokes debate among hoteliers. Some say using kiosks to welcome guests cannot replace human warmth and direct reception. However, is the traditional greeting still the most suitable for customers' needs, and what hotel guests really want?
Having worked in all various front desk positions, ranging from receptionist to front-desk manager, the process of Welcoming Guests has evolved enormously since I started. Modern reception technologies, such as kiosks, can make check-in and check-out easier for guests, freeing staff time for more critical tasks. Kiosks can also provide additional information to customers, such as service offerings and benefits.
In effect, kiosks offer a simplified and faster user experience, allowing hoteliers to optimize their guest experience. With the use of kiosks, guests can easily check in and get the necessary information at their own pace without waiting in a queue.
That said, kiosks are only a partial replacement for staff. Hoteliers need to balance automated and human services to provide a superior experience for their guests. Hotels can use kiosks to handle administrative tasks and free up time for staff members to focus on more critical tasks, such as offering personalized advice to guests.
Ultimately, the goal is to improve the guest experience. Kiosks are not a replacement for human warmth but a tool that allows hoteliers to focus on what matters most: providing superior service to guests. Hotels can use kiosks to provide a faster and more convenient check-in and check-out process and additional information about service offerings and amenities.
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We are proud to welcome Hôtel Levesque, in Quebec, Canada, to the Family of hotels assisted with Allegro V7 and self-service technology!