Privacy

Data Privacy

We care about your privacy

Data Privacy Policy and End-User Service Agreement

Data Privacy Policy

What we need

Ariane Systems will be what’s known as the ‘Controller’ of the personal data you provide to us. We only collect basic personal data that is required by the hotel, local legislation or the automatic check-in/out process.

Why we need it

We need to know your basic personal data in order to complete your check-in or check-out at the hotel where you have an eligible reservation. This is limited to what is required by local law and by the hotel where you have the reservation. We will only collect the personal data from you that we need to provide and oversee your check-in and check-out.

What we do with it

All the personal data we collect is processed automatically. This data is also shared with the hotel property management system, payment and other connected systems exclusively for the purpose of completing your automatic check-in / check-out.

This information is located on servers within the European Union for hotels located in Europe, Middle East & Africa; in the USA for hotels located in North America. For other regions, please inquire. No 3rd parties, except for the hotel where you are staying, have access to your personal data unless the law allows them to do so.

We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.

How long we keep it

We will keep your data for a very limited amount of time. Just enough for us and our Client to perform the services we offer. Once completed, we commit to anonymize your data (we will keep the reservation details but will delete your personal data).

  • Personal data related to reservation, payment and other connected systems is anonymized within 48 hours after your departure date in our systems and tools with the exception of our technical log files
  • All personal data will be fully deleted 90 days after your departure date

What are your rights?

If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer (dataprivacy@ariane.com) who will investigate the matter.

To help us find all the data that is related to you - your request must include name of hotel, your name, arrival and departure date and the corresponding reservation number. We will only share this data via e-mail to the address used for the hotel reservation. This is to ensure that we do not disclose data to anyone else but you.

Version 1.0 – published May 25th 2018

End-User Service Agreement (EUSA)

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