A self-service solution is often a supplement to regular assisted check-in. It brings additional value to hotel guests by providing a choice on how to best interact with the hotel.

• Available 24/7 allowing guests to check-in late at night in hotels with limited staff availability
• Book a room and get access to the hotel front door even after closing hours
• Simple interaction in the guests own language
• Express service - no need to wait in line for manual check-in during busy hours
• Automatically encoded keycards OR dispensing of mechanical keys – go straight to room after completing check-in

Hotel self-service is meant to enhance the guest experience and augment the hotel staff to give the same level of service with:

• Reducedstaff cost
• High availability
• A consistent arrival and departure experience
• Improved upselling results
• Advanced ID and Passport verification and scanning
• Improved guest satisfaction

Our outdoor kiosks can be fully managed by our ABOL software, and can operate without a PMS integration. ABOL allows you to manually add reservations, the assigned room number and price (to pay). Arriving guest will complete the registration card, scan ID if required and pay using credit card before getting access to their electronic or mechanical key. 

Check our integration overview to see if our kiosks are supported by your PMS.

Contact us to enquire if support for your specific system is scheduled in our roadmap

Our outdoor kiosks can be delivered with keycard compartments instead of encoders for electronic keys.  Load your mechanical keys to an empty compartment, update the reservationin the PMS with the corresponding compartment number and the correct key will be dispensed when the arriving guest completes check-in. 

No problem – our “Walk-in” feature allows guests arriving without a hotel reservation to quickly find an available room, make a reservation and complete the same steps as for regular check-in.

Not at all! We believe our self-service kiosks and online products can become another source of revenue if properly implemented and managed.

Self-service help reduce cost, provide additional revenue from upselling and increase guest satisfaction. 

Contact us for a detailed analysis of the projected cost savings and revenue for your hotel! 

Some hotels, regions and legislations require the guest to sign the registration card. Guest signatures can easily be captured during kiosk and online check-in. Guest signs directly on the screen and the signature is stored in the same PDF file as the registration card.

Online support

A dedicated team of technical experts are available to help you solve any issues you may encounter with our systems. With the ability to remotely control your installations, our team will bring them back to full operation in only a few hours. Our online support center offers comprehensive opening hours to satisfy our most demanding customers.

Onsite support

Should we not be able to resolve an issue with our online support center or need to replace a faulty part, our teams will dispatch a technician to your site in a short time.

We handle all payments with extreme care. All payment transactions are secureand implemented following industry "best practice” and in compliance with local legislation. We never handle (or have access to) credit card numbers and related information in clear. Ariane is also certified for PCI DSS v3.2.1

Absolutely. You can collect any sort of information you want. Customising the form is very easy to do.

The outside kiosk exists in three different color : red ; white and charcoal grey