What are the challenges hotels wanting to reopen face?
Regaining guest trust
How can hotels give guests confidence that they will be able to reach their room with limited contacts? We know people will naturally seek to avoid close proximity to others and will need to be managed and guided in clear and strong ways.
Coping with low occupancy rate
How will hotels operate with low occupancy while maintaining profitability? It will be a long time before occupancy rates return to acceptable levels, and hotel operations must adapt to a new reality with decreasing demand combined with increased costs to maintain safe and acceptable hotel operations.
How to adapt
How will hotels respect social distancing for their front desk staff while most hotels have a crowded front desk where clerks are usually less than one or two feet apart from each other?
Queue Free Lobby
With our solutions, guests can now check-in and out by themselves to avoid queuing.
No more waiting in line to get keys - social distancing made possible.
Staff Safety
Self-service technologies help remove direct interaction, and prioritize safety between hotel staff and guests.
Contactless Guest Experience
All of our self-service solutions help make the guest experience virtually contactless and a safer option compared to manual check-in and out.
Reduce Cost
Help free up employee time by providing unattended or semi-attended self-service options.
Increase Revenue
Optional additions like breakfast, early access to the room, or other upsell packages help increase your revenue.
Regain Guest Trust
Regaining guests trust by creating pre-stay messaging about hotels' health procedures and inform them about safe check-in solutions.
How do we simplify the hotelier's work and their guest's journey ?
Contactless Guest Experience
We offer multiple contactless guest journeys.
Pre-check-in online and receive a QR code via mail or SMS once the room is ready. Pick up the room key from a kiosk or keycard dispenser when you arrive at the hotel - takes less than 20 seconds from the scan of QR code until the key is ready!
Or do a "BYOD lobby check-in" by using your own mobile device instead of interaction with a self-service kiosk or the front desk. Real-time check-in and room assignment combined with zero-touch key-pickup!
Queue Free Lobby
Self-service solutions help minimize the need for queueing.
Use kiosks and mobile check-in as a "force multiplier" enabling staff to assist multiple guests at the same time.
Pre-check-in and mobile check-out minimize the total time spent "in the lobby" for arriving and departing guests.
A five-minute wait or more at check-in can causes guest satisfaction to drop by 50% - Adopt stress-free and simple to use self-service solutions for your guests and make them feel safe with a smoother and efficient arrival.
Reduce Cost
The digital transformation of your check-in and out process help reduce your labor cost thanks to automation. Our self-service technologies reduce the need for extra staff during the busiest arrival and departure periods.
Additional benefits are gained by allowing your staff to be more dedicated to the guests, perform essential duties and increase their general efficiency.
Increase Revenue
Increase your revenue by offering breakfast, parking, or other packaged during check-in.
Allow guests to check-in early or stay longer for an additional fee. It will boost both your revenue and increase guest satisfaction at no extra cost to the hotel.
Staff Safety
Social distancing between people is now a part of our everyday life. We need to make staff and guest interaction at arrival and departure as safe as possible. Our contactless solutions help achieve proper distancing whilst maintaining a high level of service.
Regain Guest Trust
Guest trust is essential to revitalize the hospitality industry. Travelers need constant reassurance and information about the hotel's health & safety guidelines, social distancing, and related procedures.
Our contactless and contact-reducing solutions combined with pre-arrival messaging, the ability to use your own device instead of a kiosk or front-desk interaction will help reinforce the message that it is safe to stay in your hotel.
LOOKING FOR FINANCIAL AIDS?
We understand the difficulty for hotels to invest in self-service solutions when struggling with low occupancy and high costs. A number of state, region, and supplier funded programs can help reduce the initial investment and make it affordable to start your digital transformation.
Our sales team will help identify suitable programs and grants combined with a self-service solutions that will help increase revenue, reduce cost and improve guest & staff safety.