Scandic is the first hotel chain in the Nordic region to offer digital check-out at all its 154 hotels across Sweden, Denmark, Finland, Norway, Germany, the Netherlands, Belgium, and Poland, which has significantly enhanced customer experience.
Hospitality Sales & Marketing Association International (HSMAI) Europe in association with Hospitality Technology Europe had recently announced the first ever Top 20 extraordinary minds in sales, marketing and technology across Europe. Leading Nordic hotel group, Scandic was the winner in the category "The digital winner" for its online check-out solution. Scandic Hotels has 154 hotels in operation across Sweden, Denmark, Finland, Norway, Germany, the Netherlands, Belgium, and Poland, with a total inventory of 29,566 rooms.
The online check-out system is now available at all hotels in the chain. With just a few simple clicks on their smartphone or computer, guests can quickly pay their room, minibar and restaurant bill when it suits them, gaining a welcome bit of extra time in the morning. Scandic estimates that in the first year it will see half a million digital check-outs. In the following year, Scandic expects to see that number double. This is because the service is so simple to use that it gives guests immediate added value.
Scandic has chosen French company Ariane Systems as its supplier. Ariane focuses exclusively on self-service solutions for the hotel industry and has around 1500 installations in Europe. Together with Ariane, Scandic has reworked the service to ensure a better experience for users with a focus on fast mobile solutions.