Support – Ariane Systems
  • Support

    Support

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Support

 
Onsite support
Should we not be able to resolve an issue with our online support centre or need to replace a faulty part, our teams will dispatch a technician to your site in a short time.
Online support
A dedicated team of technical experts are available to help you solve any issues you may encounter with our systems. With the ability to remotely control your installations, our team will bring them back to full operation in only a few hours. Our online support centre offers comprehensive opening hours to satisfy our most demanding customers.
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Kiosks Statistics & Alarms
Analyse your kiosk performance and usage with a comprehensive range of statistics and alarms...
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Web & Mobile Check-In Tools
Choose your web tool: monitoring, authentification server, statistics...
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Need some help ?
A dedicated team of technical experts are available to help you solve any issues you may encounter with our systems.
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The following information is needed upon contacting us:
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Your customer ID
(site ID, customer code)
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Your contact details
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Information about
your technical issue
(hardware type and name, date, time, amount, client name, issue qualification)
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A description of anything unusual
You can request to open a case by email to support@ariane.com
You will be given a case number with which you will be able to follow-up your case resolution by sending an e-mail with a title as “subject – issue – case number”.


You can also request to open a case by phone.
Pour un appel en Français, appeler le +33(0)148106147
For a call in English, please call +33(0)148106136

You will be given a case number with which you will be able to follow-up your case resolution.

Open case follow-up :
Each case is identified with a XX-ABC-XXXXXX number. By having it ready, the customer service can quickly provide you with all information related to your case.
You can always identify yourself with your client number or hotel ID if you have one.

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