Part one of this comprehensive 3-segment white paper explores the respective merits and challenges that hotels face in determining whether to build their own online self-service solution or implement an existing solution from a technology provider.
Self-service solutions are quickly becoming a standard amenity in the global hotel market, as mobile-savvy travelers increasingly demand solutions that enhance the guest experience, save them time and leverage new technologies. The decision to build or buy your next solution is often a difficult one to make, but can have a direct long-term impact on the performance and success of a property.
Part two of this whitepaper outlines the features of a self-service solution that should be taken into account, whether you are building or purchasing new technology.
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