Onsite supportShould we not be able to resolve an issue with our online support centre or need to replace a faulty part, our teams will dispatch a technician to your site in a short time.
Online support A dedicated team of technical experts are available to help you solve any issues you may encounter with our systems. With the ability to remotely control your installations, our team will bring them back to full operation in only a few hours. Our online support centre offers comprehensive opening hours to satisfy our most demanding customers.
Ariane Systems support team is available Monday-Saturday from 8am to 6.30pm and ensures you 1st level support until 8pm. As an Ariane Systems customer, you benefit from a personalized assistance on our solutions thanks to our skilled and reactive support team. Our team will assist you in any kind of requests and can also provide you with a complementary training on our technologies in French or English.
The following information is needed upon contacting us: your customer ID (site ID, customer code) your contact details information about your technical issue - hardware type and name - date, time, amount, client name - issue qualification a description of anything unusual
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