Bringing self-service technology to your hotel will require your organization to adapt new processes and routines. Our project management teams helps out with the design of your solution, coordination, technical implementation on site as well as the creation of new operational routines based on many years of experience with self-service solutions for hospitality.
Adding self-service to your hotel is not only a technical challenge. It will also have an impact on your operational routines and the general guest flow.
Our competent team of technicians and project managers will give you all of the required training to give your self-service investment a flying start. We will teach you how to do daily maintenance on any hardware delivered. You will also know how to make the best possible use of our powerful suite of BackOffice tools (dashboard, statistics, monitoring and more). Last, but not least, we will give you a lot of advice on how to adapt your operational routines to make your investment a success!
A dedicated team of technical experts is available to help you solve any issues you may encounter with our systems. With the ability to remotely monitor and control your installations, our team will bring them back to full operation in only a few hours.
Our support engineers are specially trained to give support to hotels. They have an extensive knowledge of the systems Ariane integrates with (like keycard and PMS) and will quickly be able to identify the failing components.
Onsite supportShould we not be able to resolve an issue with our online support centre or need to replace a faulty part, our teams will dispatch a technician to your site in a short time.
Online support A dedicated team of technical experts are available to help you solve any issues you may encounter with our systems. With the ability to remotely control your installations, our team will bring them back to full operation in only a few hours. Our online support centre offers comprehensive opening hours to satisfy our most demanding customers.
Even if you were trained at the time of installation, teams change or relocate, software releases bring new features that need to be mastered. Should you need to organize additional training sessions, our experts and engineers are available to offer you a customized training toolkit and program.
In order to maximize the chance for your project to be a success, Ariane offers a complete range of Project management, consultancy and services including: - Project definition and scope of work - Project coordination - Creative work/Look&feel for your application - Training and accompanying services
Because change management is difficult, Ariane has partnered with the most prestigious consulting firms in the world. These exclusive and unique partnerships will allow you to successfully integrate self-service into your organization, including: - Return on investment model - Cost savings and staff reallocation - Guest check-in and check-out journey - Reengineering of the processes
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