Onsite supportShould we not be able to resolve an issue with our online support centre or need to replace a faulty part, our teams will dispatch a technician to your site in a short time.
Online support A dedicated team of technical experts are available to help you solve any issues you may encounter with our systems. With the ability to remotely control your installations, our team will bring them back to full operation in only a few hours. Our online support centre offers comprehensive opening hours to satisfy our most demanding customers.
Ariane Systems support team is available Monday-Saturday from 8am to 6.30pm and ensures you 1st level support until 8pm. As an Ariane Systems customer, you benefit from a personalized assistance on our solutions thanks to our skilled and reactive support team. Our team will assist you in any kind of requests and can also provide you with a complementary training on our technologies in French or English.
The following information is needed upon contacting us: your customer ID (site ID, customer code) your contact details information about your technical issue - hardware type and name - date, time, amount, client name - issue qualification a description of anything unusual
OUR SOLUTIONS Online CI standard features Online CI advanced features Online CI customization Online CI gallery Kiosk CI standard features Kiosk CI advanced features Kiosk CI customization Kiosk CI gallery OUR SOLUTIONS Access Control integrations Payment integrations PMS integrations Backend statistics Backend monitoring Backend dashboard OUR PARTNERS EVENTS NEWS Site Map
OUR DEVICES Duo 16-1700 features Duo 16-1700 models Duo 16-1700 customization Duo 2020 features Duo 2020 customization Duo 2020 furniture Duo 4000NA features Duo 4000NA models Duo 4000NA customization Duo 6000 features Duo 6000 models Duo 6000 customization Duo 6000 furniture OUR SERVICES Project management Training Support COMPANY Why Ariane Our Team Contact us Downloads
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