You will be given a case number with which you will be able to follow-up your case resolution by sending an e-mail with a title as “subject – issue – case number”.
You can also request to open a case by phone. Pour un appel en Français, appeler le +33(0)148106147 For a call in English, please call +33(0)148106136 You will be given a case number with which you will be able to follow-up your case resolution.
Open case follow-up : Each case is identified with a XX-ABC-XXXXXX number. By having it ready, the customer service can quickly provide you with all information related to your case. You can always identify yourself with your client number or hotel ID if you have one.
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